The Influential
Factors in IT Governance that Enable IT Innovation and Support Organizations
in Sustainably Competing in the
Marketplace

LAILA KHALED AOUDI

Dissertation 2020

The dissertation explores the role of IT governance in fostering IT innovation within organizations to maintain competitive advantage. ​ It focuses on frameworks like COBIT 5 and ITIL, examining their impact on strategic alignment and innovation adoption. ​ The study, conducted among IT personnel in the UAE, reveals a significant relationship between IT governance and innovation, though many participants reported a lack of formal IT strategies and innovation metrics. The findings suggest that effective IT governance, including clear innovation references and operational processes, is crucial for adopting innovative technologies and achieving IT department success. ​ Further research is recommended to explore additional factors influencing IT innovation. ​

Transformational Leadership in Africa:
Case Study of Organizational Change in Satram Marine Holding
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MOHAMED RHAIHAT

Embedded Case Study 2020

The study explores transformational leadership's role in promoting organizational change in African businesses, focusing on Satram Marine Holding (SMH) in Morocco. It examines how transformational leadership, characterized by individualized consideration, intellectual stimulation, inspirational motivation, and idealized influence, can drive change.

The research highlights the importance of employee involvement and client satisfaction as key indicators of successful organizational change.

The findings suggest that transformational leadership is effective in the African context, emphasizing the need for visionary leaders who can inspire and motivate employees to embrace change and achieve strategic objectives.

Dr. Mustapha Terrab
and the African Leadership
of OCP Group
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MOHAMED RHAIHAT

Teaching Case Study 2017

In 2006, Dr. Mustapha Terrab was appointed by the King of Morocco to lead OCP Group, a state-owned phosphates company facing significant challenges including bureaucracy, debt, and outdated industrial practices. Terrab implemented a transformational leadership approach, modernizing the company through cultural changes, human resource reforms, financial restructuring, and strategic investments. He focused on democratizing the workplace, enhancing efficiency, and expanding OCP's presence in Africa. By 2016, OCP had become a global leader in phosphates and fertilizers, contributing to food security and sustainable agriculture across the continent.
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Integrative Literature Review on Transformational Leadership and Organizational Change: Implications for African Companies

MOHAMED RHAIHAT

Integrative Literature Review 2019

This paper explores the application of transformational leadership and organizational change in African companies, drawing lessons from Western organizations. It reviews 51 articles from 1990 to 2018, identifying five key themes: impacts of transformational leadership, its role in organizational change, success indicators, leadership context, and its application in Africa. Transformational leadership is found to positively influence organizational change by fostering vision, collaboration, and innovation. African companies face unique challenges, including poor leadership and corruption, but can benefit from adopting transformational leadership to drive socio-economic transformation and development. Future research should focus on contextualizing leadership practices for Africa.

Do Millennials Have
What It Takes to
Transform Customer
Experience in India?
.

MONISHA BHALLA

Integrative Literature Review 2019

The paper explores whether Indian millennials can transform customer experience (CX) in India. It highlights the critical role of CX in organizational success and the unique attributes of Indian millennials, who make up a significant portion of the workforce.

Despite challenges in CX quality in India, millennials' innovative and disruptive potential offers hope for defining a relevant CX model. However, there is insufficient academic data to support these promising indications. Future research should focus on Indian millennials' skills for successful CX implementation and identifying what constitutes excellent CX.

The document concludes with recommendations for further studies to enhance understanding.
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Millennials in a
Small Business:
Your Best Asset or
Biggest Liability?
.

MONISHA BHALLA

Teaching Case Study 2019

The paper explores the challenges faced by Aseus Travel Ltd., a small business, in managing a multi-generational workforce, particularly Millennials. It highlights the company's evolution, leadership dynamics, and the impact of generational differences on workplace culture and performance.

The case study examines the recruitment, retention, and motivation of Millennials, contrasting their expectations with those of Generation X. It discusses the need for adapting management strategies and office culture to integrate Millennials effectively. The teaching note provides insights into generational theory and ERG theory, offering practical solutions for SMEs to address intergenerational conflicts and enhance organizational success.
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Early Cohort Millennials as Transformational Leaders: A Qualitative Case Study of a Professional Auditing Services Firm in Romania

SERBAN-CRISTIAN TOADER

Dissertation 2021

This dissertation explores how Early Cohort Millennial leaders assume and act in leadership roles within a professional auditing services firm.

It identifies a three-stage leadership development process embedded in adult development and finds that these leaders exhibit transformational leadership attributes, particularly individualized consideration and integrity.

The study provides practical recommendations for organizations to support Millennial leaders and suggests areas for future research.

The findings contribute to understanding Millennial leadership in the context of professional services firms.
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Departmental Energy Syndicates: key stakeholders in
smart street lighting
for rural areas
.

STÉPHANE ROUILLÉ

Embedded Case Study 2021

The case study examines the role of departmental energy syndicates in the smartization of street lighting in two French rural departments, Maine et Loire and Vendée. It explores governance challenges, the integration of digital systems, and the interaction between public and private stakeholders. The study highlights the syndicates' ability to act as key stakeholders by leveraging their historical expertise, democratic governance, and technical capabilities. It also discusses the competitive dynamics within the stakeholder system and the syndicates' efforts to maintain leadership through digital skills acquisition and coordination within the business ecosystem.
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Innovation in Finance
as Perceived by
Finance Decision-makers in Hong Kong Organisations
.

TRAVIS HUGGINS

Quantitative Study 2020

This research investigates the factors contributing to the perceived lack of innovativeness among Finance Decision-Makers (FDMs) in Hong Kong. A questionnaire was distributed to 123 FDMs, revealing that while FDMs believe they are innovative, factors such as lack of experience in finance, years as an FDM, industry type, and organizational size limit their innovativeness. The study found significant correlations between these factors and innovativeness, suggesting that smaller organizations and less experienced FDMs face more barriers to innovation. Future research should consider broader samples and additional factors like organizational structures and government support to further understand these dynamics..

Innovation in Fintech
Start-ups in Hong Kong
.

TRAVIS HUGGINS

Teaching Case 2020

The paper details the founding of Aqumon, a Fintech start-up in Hong Kong by Kelvin Lei and Don Huang in 2015. It explores their journey from corporate roles to entrepreneurship, leveraging AI for robo-advisory services. The case study highlights their motivations, challenges, and strategies in a competitive financial market. It provides insights into entrepreneurial attitudes, innovation types, and business models. Students will learn about opportunity recognition, venture capital, and the impact of entrepreneurial ventures on industry offerings. The paper serves as a teaching tool for understanding entrepreneurship and innovation in Hong Kong's fintech sector.