On May from 16-18, Xavier Garcia-Weibel, our Innovation & Design-Thinking professor participated in the Association of Change Management Professionals (ACMP)’s global conference in Dallas.
Xavier made headlines with his case study on Swisscom’s Customer-Centricity Score designed as an inside-out companion tool to the more traditional outside-in Net Promoter Score. He generously shared his scoring tool, and introduced participants to Swisscom’s www.looping.com open source product – a free resource the company has made available for prototyping ideas. The workshop began with a guided meditation and ended with metrics!
For more information on the conference, please click here